This item is available under a Creative Commons License for non-commercial use only
Business and Management.
In a Dublin Institute of Technology research study led by Dr Petranka Kelly and myself, 133 airline passengers were interviewed in the departure area of a major international airport, about their usage and experiences of self-service technologies (SSTs).
Lawlor, J. (2016) Are You Being Served? Self-Service Pros and Cons. bizplus.ie