Document Type

Dissertation

Rights

This item is available under a Creative Commons License for non-commercial use only

Disciplines

Computer Sciences, Information Science

Publication Details

A dissertation submitted in partial fulfilment of the requirements of Dublin Institute of Technology for the degree of M.Sc. in Computing (Knowledge Management) July 2012.

Abstract

Much of the key research in the field of Knowledge Management carries an inherent set of assumptions as to the nature of the organisations under investigation, such as the fact that the organisation is a large one. As a consequence of this, Knowledge Management papers tend to focus on the distinctions such as: management-led initiatives versus grassroots initiatives, and the importance of inter-departmental communications, but for smaller organisations these types of issues are minimised or completely absent. This project will look at models and techniques from the existing body of Knowledge Management literature (with its focus on larger organisations) and look at how these approaches may need to be modified for smaller organisations and teams. A number of techniques will be investigated, and a smaller number will be fully developed specifically for the (small) target team based on their needs. A preliminary survey will be undertaken of employees in organisations with already working Knowledge Management systems to investigate the validity of a range of approaches, and research in the area will be used to choose the specific technique(s) to be applied to the target smaller team. One potentially fruitful approach that will be investigated will be the new available range of visualisation techniques, in an effort to impart a sense of ownership of the Knowledge Management system to the employees in the organisation. The usage of the developed system will be monitored and the visualisation techniques assessed through interviews with the employees who used them. Finally, the results of the implementation will be examined under a wide range of conditions, such as the scope of the system, accessibility, the emotional response of the employees and the continued usage over a sustained period of time.

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