Document Type

Dissertation

Rights

This item is available under a Creative Commons License for non-commercial use only

Disciplines

Computer Sciences, Information Science

Publication Details

A dissertation submitted in partial fulfilment of t he requirements of Dublin Institute of Technology for the degree of M.Sc. in Computing (Knowledge Management) 2012.

Abstract

Information technology has major role in most successful companies and organisations around the world, most companies are using IT to reduce operation cost, while improving customer service by providing service twenty four hours, seven days a week and improving communication that helps keep pace with competitors. In most companies and organisation training is a process carried out on a regular basis; the quality of training offered to employee will be reflected on how knowledgeable the staff will become resulting in the organisation becoming more successful. As organisations and companies are currently interested in improving knowledge management, employees are equally working hard to improve their knowledge and skills to ensure their job security, it is important to evaluate tools and techniques that can be used to achieve this objective. This research looks at knowledge transfer and knowledge sharing processes through the development of an e-learning system which considers both the course material and the learner ability to provide individualised learning paths for learners that can be used in organisations to train staff and is made available to employees over the corporate intranet and online, and is thus readily available to people at any time anywhere. The research will address the culture changes required, implementation process and an evaluation of the implementation. The work will be looking specifically at the use of elearning tools to advance and enhance knowledge management within the organisation. A group of people will be used to represent the organisation and will be participating in this work experiment.

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