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Computer Sciences, Information Science
The retention of core workers in the hotel/hospitality sector is a key challenge for human resource management, organisational strategies and operational effectiveness. The purpose of this research was to investigate and evaluate the impact of the introduction of knowledge sharing tools/techniques and change in work practice on the retention attitudes of knowledge workers in two context specific environments. Problems relating to the retention of knowledge workers are not confined to Ireland and are shown in this project to be a global phenomenon.
This research project is based on a knowledge audit of core knowledge workers/assets in two context specific environments and that knowledge audit allowed for the construction of a work/training rotational matrix, a new concept developed by this author. The work/training rotational matrix in this project is simply used as a visualisation for the recommendations flowing from the knowledge audit.
Mckenna, V. Retaining the people who know your business exploring knowledge sharing as a tool to improve employee retention in the hotel sector. Masters Dissertation. Dublin Institute of Technology, 2013.