Document Type

Dissertation

Rights

This item is available under a Creative Commons License for non-commercial use only

Disciplines

Computer Sciences, Information Science, Communication engineering and systems, Business and Management., Organisation Theory

Publication Details

Sucessfully submitted in partial fulfilment of the requirements for the Masters (M.SC) in Computing (Information Technology) to the Dublin Institute of Technology in 2010.

Abstract

Knowledge is becoming one of the main assets for organizations that want to improve their competitiveness in currently changing market. Knowledge comes from different sources within organizations, such as internal processes, projects, customers and stakeholder information. As markets and the way of doing things changes, many companies implement different projects to deal with those changes, which leads to accumulation of knowledge and information. Companies use Knowledge Management to create, identify and distribute knowledge and experiences arising from projects within organisation. However, as projects are done to create unique deliverables and they are never the same, there is a difficulty in efficiently capturing project’s knowledge. The use of Knowledge Management in project environment sets an increasing importance, as it increases success of projects, although it brings the problem of successful creation and exchange of knowledge. This is mostly defined by the lack of defined Project Knowledge Management framework. Based on this, success or failure of projects highly depends on ability and willingness of people to create the knowledge and exchange it with other people within projects and organization and it also depends on culture and environment organizations creates for their employees. The software applications that are available to manage the knowledge coming from the projects are very complex and require a number of applications integration in order to successfully implement the process of knowledge and Project Management. The following research and analysis of Project and Knowledge Management methodologies reveal how the knowledge arising from the projects can be captured and shared within the projects and organization. The practice of management of project knowledge within Irish Financial Organization is examined to define how the process implemented in the real world practices. As an outcome, this research describes more suitable PKM organizational methodology and software that is suitable for management of project knowledge in IT project environment.

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