This item is available under a Creative Commons License for non-commercial use only
Communication and collaboration are very important topics in the domain of
Knowledge Management. Knowledge, which exists within the employees of an
organisation, can be extracted and harnessed effectively to become an extremely
valuable asset to the ongoing business goals and objectives of the organisation. This
embedded knowledge must be released in an appropriate manner in order for it to be
usable and, it has been shown that dialogue and discussion through the use of an online
tool, enables this release and re-use of vital concepts and knowledge.
This research investigates the area of communication and knowledge sharing amongst
disparate Irish Civil Service groups. Government organisations are primarily
knowledge-driven bodies and the loss of both tacit and procedural knowledge can
prove highly detrimental. By participating in collaborative practices such as
Communities of Practice and by using extended online communicative tools such as
threaded forums and wikis, it is hoped that knowledge will be formally retained within
the organisation, and that employees can develop, learn and become more valuable to
Investigating the barriers and motivations for such participation exposes areas for
senior management in an organisation to focus their strategic goals in the area of reallife
Knowledge Management; utilise existing technologies to better manage the
knowledge that exists and circulates through their organisation; and thereby encourage
a more participative and skilled Knowledge workforce and move in the direction of
becoming a Learning Organisation.
For this experiment, extended moderation of a collaborative workspace was monitored
in the hope of encouraging broader understanding and use of this workspace and a
realisation of the value of the input of others in progressing real-life working habits.
Bolger, Sue, "Investigating the viability of virtual communities of practice in the public sector" (2009). Dissertations. 20.