Document Type

Dissertation

Rights

This item is available under a Creative Commons License for non-commercial use only

Disciplines

1.2 COMPUTER AND INFORMATION SCIENCE

Publication Details

A dissertation submitted in partial fulfilment of the requirements of Dublin Institute of Technology for the degree of M.Sc. in Computing (Advanced Software Development) January 2019.

Abstract

If a store owner wishes to sell a product online, they traditionally have two options for deciding on a price. They can sell the product at a fixesd price like the products sold on sites like Amazon, or they can put the product in an auction and let demand from customers drive the final sales price like the products sold on sites like eBay. Both options have their pros and cons. An alternative option for deciding on a final sales price for the product is to enable negotiation on the product. With this, there is a dynamic nature to the price; each customer can negotiate with the store owner on the price which allows the final sales price to both change over time and on a customer by customer basis. The issue with enabling negotiation in the context of eCommerce is the time investment needed from the store owner. A store owner cannot negotiate every time an offer comes in from a potential customer, the potential time investment would not be acceptable. Using software agents to automate the process of negotiation for the seller is a potential solution to enabling negotiation in eCommerce for store owners. In this research, a system such as the one just described is developed in a way that mirrors real life negotiations more closely and after evaluation, is found to be a potential solution for the enabling of negotiation in eCommerce.

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