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Mental workload can be considered the amount of cognitive load or effort used over time to complete a task in a complex system. Determining the limits of mental workload can assist in optimising designs and identify if user performance is affected by that design. Mental workload has also been presented as a defeasible concept, where one reason can defeat another and a 5-layer schema to represent domain knowledge to infer mental workload using defeasible reasoning has compared favourably to state-of-the-art inference techniques. Other previous work investigated using records of user activity for measuring mental workload at scale using web-based tasks For this research, a solution design and experiment were put together to analyse user activity from a web-based task to determine if mental workload can be inferred implicitly using defeasible reasoning. While there was one promising result, only weak correlation between inferred values and reference workload profile values was found.
Mara, Paul, "Analysing online user activity to implicitly infer the mental workload of web-based tasks using defeasible reasoning" (2018). Dissertations. 162.