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Web site development is maturing from the enthusiastic experimental practice of early years to a more professional discipline, addressing the needs of Web site visitors and owner organisations. Quality is central to this maturing and it is necessary to have a full understanding of the meaning of quality in the context of the ever-changing Web. This paper identifies five new quality factors for the Web (visibility, credibility, intelligibility, engagibility and differentiation), together with their characteristics and a checklist of enablers, which can be used by specifiers, designers, developers and evaluators to create quality Web sites.
Fitzpatrick, Ronan: Additional quality factors for the World Wide Web. Proceedings of the Second World Congress for Software Quality, Yokohama. Organised by the Union of Japanese Scientists and Engineers, Tokyo, Japan.