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Information Science, Business and Management.
SMEs have been one of the reliable
sources of income and employment worldwide. Mobile
technologies have widely been used in performing a
number of activities for SMEs. Mobile phone
technology is maintained by a single or few operators
which leave endusers
with huge relief as they no longer
deal with technical issues. However, despite the notable
advantages of using mobile phone technology in SMEs,
their values have been explained in a generic way.
Specifics on direct and indirect benefits and concerns
on particular aspect and circumstances have not been
explored. The main challenge is that it is difficult to
single out the values of a technology in organisations
because there are other separate factors which also
contribute to the overall performance. Identifying
specific values of mobile technology on the performance
of SMEs is vital for improving the utility of such
performance in accomplishing the strategic objectives.
This study explores values of mobile phone
technology in Tanzania tourism SMEs. The
methodology is grounded in the theory of Value
Focused Thinking, which uses deep facetoface
interviews, with the employees and managers the in
Tanzania tourism SMEs. The analysis shows that
mobile phone technology improves collaboration and
sharing of information between SMEs stakeholders.
Among the main concerns to the SMEs level include the
security, battery capacity, mobile network coverage,
Quality of service and operational costs. Also,
implications and future studies are highlighted in this
Lillis, D. & Mushi, R. (2016) Exploring the Values of Mobile Phone Technology in Tanzania Tourism SMEs, 22nd ICE/IEEE ITMC 2016 – IEEE International Technology Management Conference 2016, Trondheim Norway.