Existing research on family support suggests that key to the family’s engagement and satisfaction is the family’s perception of the quality of the relationship established with their assigned support worker (McArthur & Thompson, 2011; Mason, 2012). The research reported here explores the views of the other partner in this relationship, the family support worker. Two experienced family support workers were interviewed about their views of what where the key attributes of a successful relationship with the families they worked with. The data was thematically analysed and three themes identified. There were overcoming barriers; skills needed to build a successful working relationship; approaches to working that were considered to be successful. These findings concur with those researching the family’s viewpoint suggesting compatibility in beliefs about successful working relationships between the two parties involved.
Corless, Kim; Horan, Sharon; Kirkpatrick, Barbara; Crocker, Nicola; O'Donoghue, Maura; and Steiner, Veronika
"The Key Attributes of a Successful Relationship with Service Users in Family Support: Views of Family Support Workers,"
Journal of Social Care:
1, Article 7.
Available at: https://arrow.dit.ie/jsoc/vol1/iss1/7