Document Type

Conference Paper

Rights

This item is available under a Creative Commons License for non-commercial use only

Disciplines

Business and Management.

Publication Details

Proceeding of KIM2013 Knowledge & Information Management Conference, UK, 4 – 5 June, 2013

Abstract

Knowledge is the currency of the current economy and a vital resource for the sustainability of performance quality in today’s knowledge intensive business environment. To avoid the detrimental consequences of knowledge loss, managers are urged to identify where knowledge stocks exist and how knowledge flows within their organisations by keying out wellsprings of knowledge among their employees. Although some studies have attempted to measure knowledge on an organisational level using different methods, very few studies have addressed the individual knowledge carrier. Moving from a critical literature review of the existing approaches to knowledge measurement, this paper proposes a novel framework that enables organisations to measure individual knowledge in a business context using a set of metrics. The metrics are subsequently validated through a series of in-depth interviews with senior managers.A summary of the managers’ views on individual knowledge measurement is presented. Reflections regarding the industry application and recommendations for the proposed framework are also discussed.

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