Document Type

Other

Rights

This item is available under a Creative Commons License for non-commercial use only

Disciplines

Business and Management.

Publication Details

Article published on BizPlus.ie (Irish online business magazine), Dec. 2016.

Abstract

In a Dublin Institute of Technology research study led by Dr Petranka Kelly and myself, 133 airline passengers were interviewed in the departure area of a major international airport, about their usage and experiences of self-service technologies (SSTs).

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