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Abstract

This paper addresses issues associated with the development of eLearning software systems. The development of software systems in general is a highly complex process, and a number of methodologies and models have been developed to help address some of these complexities. Generally the first stage in most development processes is the gathering of requirements which involves elicitation from end-users. This process is made more complex by problems associated with ambiguous terminology. Types of ambiguous terminology include homonymous, polysemous and inaccurate terms. This range of ambiguous terminology can cause significant misunderstandings in the requirements gathering process, which in turn can lead to software systems that do not meet the requirements of the end-users. This research seeks to explore some of the more common terms that can be ambiguously interpreted in the development of eLearning systems, and suggests software engineering approaches to help alleviate the potentially erroneous outcomes of these ambiguities.

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